At Cressall we design and manufacture power resistors for use in the electro-technical markets all over the world. Our customers range from the smallest of local companies right up to multi-national corporations such as GE, Siemens and ABB.

Offering the very highest quality of products and service levels to such a wide range of customers and markets is made possible by our highly skilled personnel.

Job Overview:

The Internal Sales Engineer is the initial technical resource for the company and is responsible for actively driving and managing the “application evaluation” stage of the sales process. The role operates as a bridge between Customers and Contracts/Engineering teams, demonstrating a comprehensive understanding of resistor products.

A key member of the Sales team you will build close relationships with our customers in dealing with technical sales enquiries, producing accurate and competitive quotes and being able to source solutions to meet their needs.

Responsibilities:

Processing customer enquiries, which will involve:

• Initial customer contact via telephone, email and face to face
• Managing and understanding and interpreting customer requirements
• Producing designs and costed solutions to satisfy these requirements, whilst maximising the benefit for the company
• Production of quotations/tenders in a timely, clear, detailed and accurate manner.
• Follow up quotations in a timely manner to secure profitable orders
• Maintain expert level of product knowledge and applications.
• Provide pre-sales technical expertise and product education to new and existing customers
• Ensuring orders are processed quickly and that information allowing for design and manufacturing is passed to the relevant department
• Ensuring that customers are kept informed of order (contract) status and that any issues are resolved quickly
• Maintaining accurate up-to-date records of enquiries, quotations, orders and customer activity
• Pursue new business opportunities